EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

EE app

I found the EE app a useful tool for checking my usage, bills and any incentives available, including, access to my EE up. Recently however the app has stopped logging in and is asking for my credentials. Any ideas for trouble free access again wi...

Updating my new address

I am trying to update my new address, I have logged onto the website rather than the app and went to check address and and the put in my new address but when it comes to confirming the address it is greyed out, I’ve refreshed the page and re-entered ...

Resolved! EE APP/Website shows previous owners contract.

I currently have a two year contract which is due to finish (I Think). My phone broke so I am now using my partners older phone with my sim card init. When I launch the app or website it states im paying £53(partners contract) and an upgrade date ec...

Resolved! Not the Account Holder

HiWhenever I try to view or change anything in the Account section I get a message saying I’m not the Account holder and I am. I have two phone plans running on one account. Anyone know the solution. Thank you.

Upgrade issue

Gone to the bother of upgrading online and when I hit the confirm order it just spins and spins. Items stay in my order box. No order confirmation. Is the system down?

Spend cap tab

Link to spend cap management not working, getting a 404 error?

Website is broken

I have tried to order multiple times over the last week to order FREE MOBILE DATA SIM. The form submits to show page with error. I have contact the tech support live chat and also by phone. They seem uninterested to hear that their website is broke...

Phone purchase date

I want to find out when I bought my phone but I can't find any history at all on the website of my phones or my contracts. Do these exist? Where are they? How can I find out?

Resolved! Registered but not customer

I am not customer but registered to order phone but now every time I try to place order asking for customer phone number.

Upgrade problems?

I received the message to say I could upgrade, when logging in to both the app and site it says eligible to upgrade but every device I click I get this message.. 'Sorry Charlotte, it looks like there are no suitable plans available for this device ri...