Hi @Guri2
You need to remove your content lock. Try logging into your MyEE app then - Settings - Content Lock - change this to off. Then restart your device.
If you're on PAYG you will need a credit card to prove your age, or ID to visit an EE store.
https://myaccount.ee.co.uk/app/anonymous-content-lock
Thanks,
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
