Hi @Guri2
You need to remove your content lock. Try logging into your MyEE app then - Settings - Content Lock - change this to off. Then restart your device.
If you're on PAYG you will need a credit card to prove your age, or ID to visit an EE store.
https://myaccount.ee.co.uk/app/anonymous-content-lock
Thanks,
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
