EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 588837 Views
  • 0 replies
  • 12 Helpful

Website will not let me log in

I am a PAYG customer. upgrading to a contract, I have my phone but nothing works on it.I have tried my old sim, but I guess that is registered to my old phone still?Putting in the new sim does nothing, no EE logo, but my parent can call the new numbe...

sidknee by Visitor
  • 452 Views
  • 2 replies
  • 0 Helpful

Login Error

Hi I'm a complete newbie having got my new SIM for my SIM only contract yesterday.  I registered yesterday evening but am unable to login  via app or website. I just get login error and yet if I click on register in top right I can then see my detail...

Harriet24 by Investigator
  • 1206 Views
  • 7 replies
  • 0 Helpful

4gee mini wifi

I just got a new 4gee WiFi mini and it's all set up and working but when I try to add the number to my account it says it recognises it as the 4gee WiFi mini but won't allow me to actually link the phone number? I know there's links to top up and see...

Aaron128 by Visitor
  • 1130 Views
  • 5 replies
  • 0 Helpful

Unable to view available add - ons

As per title - unable to view add ons either on MyEE app or via website. 'Sorry, due to a technical problem we are currently unable to to show your available add ons'  in website and 'Sorry - no add on available to purchase ' in App.    And ' there s...

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