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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1276 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16449 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 196808 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13247 Views
  • 11 replies
  • 2 Helpful

Name and birthday in account info incorrect

I got my sim and set up my account last year when I moved to the UK for a working holiday. The account is under an email and password that I set up, and I was using the same number the entire time. I noticed that when I went into the EE app, the acco...

katew193 by Explorer
  • 53 Views
  • 3 replies
  • 0 Helpful

Impossible to gift data

Hello. I know that this has been asked before, but I cannot find an answer that works. First of all, I have uninstalled and reinstalled the EE app (for iPhone) and I have the latest version. I would like to gift data to my wife. (a) We both have an '...

Anzapp by Investigator
  • 595 Views
  • 7 replies
  • 0 Helpful

Website

How long will the website be down for ?? Im trying to look at possibly getting a contract but ut keeps saying just making some changes 

Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...