Impossible to gift data

[Anzapp]

Hello. I know that this has been asked before, but I cannot find an answer that works. 

First of all, I have uninstalled and reinstalled the EE app (for iPhone) and I have the latest version. 

I would like to gift data to my wife. (a) We both have an 'essential' plan that should allow this; (b) both numbers are under the same account; (c) I am the account owner; (d) before the new version of the App we were always able to do this, so it is not a problem with the accounts etc... 

On the basis of this: 

• On my 'Home' page there is no 'gift data' button to be found
• If I go ... View full usage > Family Usage > Click on my number I only see 3 options: (a) Data Usage; (b) extra charges; (c) Total free data 

I read the previous discussions on this community, I have watched your videos but I cannot solve this problem. 

I remember gifting data was so simple before the new version of the app. I am missing something? How can I do it from my PC until this bug is solved?

Thank you very much for your help. 

[Chris_B]

 @Anzapp  Do you not see this when you scroll down a bit on the home page

 

[Anzapp]

Hello @Chris_B . 

No, this is all I see. 

[Leanne_T]

Morning @Anzapp 

Thanks for coming here. 

Can you gift data in your My EE account online? 

To get the app looked into, please call us on 150 and the team will be happy to help 🙂

Leanne.

[Anzapp]

Hello @Leanne_T 

Now the app seems to be working. This is very strange. 

The problem is solved, however. Thank you for your support. 

[Christopher_G]

Thank you for letting us know, @Anzapp 

Chris

[John19771]

 I get that message saying that im not elegible??

[Christopher_G]

Hi @John19771 

Welcome to the community.

What kind of plans are the other numbers on your account on? Are they No Frills plans?
Chris