06-04-2023 10:41 AM
Sorry, we're having problems loading your information right now. Please try again later
I've been getting this message for 3 days. I've cleared the cache and restarted several times. It doesn't work in either the MyEE app or Chrome.
Solved! See the answer below or view the solution in context.
06-04-2023 05:18 PM
Thanks for trying @davidstockshyp.
I would recommend giving us a call and speaking with our technical care team who can try an account refresh and escalate this further.
Please be sure to keep us updated.
Katie
06-04-2023 01:15 PM
Thanks for coming here.
Do you get this message as soon as you log in or when you try and view allowance information?
Are you with us on pay as you go or pay monthly?
Leanne 🙂
06-04-2023 02:33 PM
06-04-2023 02:37 PM
Sorry, I replied hy email using your link, but the system hasn't recognised line breaks for dome reason.
06-04-2023 03:48 PM - edited 06-04-2023 03:49 PM
Hi @davidstockshyp.
Thanks for getting back to us.
I'm sorry to hear you are currently poorly with COVID and wish you a speedy recovery.
Are you using the latest version of the app?
Katie
06-04-2023 04:42 PM
Strangely, I checked before I raised the ticket. A new update (31/3) just appeared. I updated, logged out, cleared the cache, then restarted the phone. However, I'm still getting a banner message at the bottom of the screen:-
"Something went wrong - please try again", together with a "Try again" link.
06-04-2023 05:18 PM
Thanks for trying @davidstockshyp.
I would recommend giving us a call and speaking with our technical care team who can try an account refresh and escalate this further.
Please be sure to keep us updated.
Katie
06-04-2023 05:33 PM
I'll do so, tomorrow. Thanks.
01-05-2024 04:39 PM
I'm have the exact same problem, it's been like that for a year
24-10-2024 01:09 PM
As today (24/10/2024) the issue is still a thing....Any chance EE to employ some semi decent programmers?