I got my sim and set up my account last year when I moved to the UK for a working holiday. The account is under an email and password that I set up, and I was using the same number the entire time. I noticed that when I went into the EE app, the account name and birth date that appeared were not mine. I called customer service about this at the time, and was told it would be fixed. I’m planning to use the same sim when I return to the UK later this year, however when going into the EE app again today, I noticed that the same name and birth date are still on my account. This caused me a lot of frustration last year as at times I was unable to get assistance over the phone because the person I was speaking to didn’t believe I was the account holder. Is this something I can get fixed now, or do I have to wait until I’m in the UK?
