30-04-2024 04:53 PM
Hi, I have this exact problem. Have you resolved the issue, if so how did you do it because I’m unsure what to do
30-04-2024 04:55 PM
Exact same thing happened to me I don’t know how to solve it
30-04-2024 05:29 PM
Hello @Lyn41.
Thanks for coming here.
I would recommend giving us a call and reporting this to our customer care team.
The team can then escalate this for further investigation.
Katie
30-04-2024 05:30 PM
30-04-2024 05:33 PM
I’ve already spoke to ee about it and they’re not doing anything is there anyway I could change my number but keep my account
30-04-2024 05:40 PM
Hi @Lyn41.
This is something our customer care team could help with.
I would recommend giving us another call.
Katie
30-04-2024 05:49 PM
Oh right cheers.