The account name has been changed but it wasn't me

[Lyn41]

Hi, I have this exact problem. Have you resolved the issue, if so how did you do it because I’m unsure what to do 

[Lyn41]

Exact same thing happened to me I don’t know how to solve it 

[Katie_B]

Hello @Lyn41. 

Thanks for coming here. 

I would recommend giving us a call and reporting this to our customer care team. 

The team can then escalate this for further investigation. 

Katie

[Katie_B]

Good evening @Lyn41. 

I have replied to your other post HERE. 

Katie

[Lyn41]

I’ve already spoke to ee about it and they’re not doing anything is there anyway I could change my number but keep my account 

[Katie_B]

Hi @Lyn41. 

This is something our customer care team could help with. 

I would recommend giving us another call. 

Katie

[Lyn41]

Oh right cheers.