EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617397 Views
  • 0 replies
  • 14 Helpful

EE App wont log in on phone, works on PC fine

EE app works on PC, I can log in and check the account etc, but does not work on phone, lets you login user name password then hangs, tried clearing cache  and reinstalled app, any ideas might be something in phone settings, but im not sure, thanks

Cosworth by • Explorer
  • 812 Views
  • 3 replies
  • 0 Helpful

Website issues

Has the website been changed? It keeps asking me to link my accounts? The lines I have been linked for many years? Whats going on?

EE Perk - NHS

When I log into my EE perk, it says that my account has been deactivated… How do I reactivate it!?

Luluolly by • Visitor
  • 425 Views
  • 1 replies
  • 0 Helpful

Wait time of 2 hours? Is this a joke?

Trying to raise an issue in the app and been given a wait time of 2 hours. Is this normal for EE?Also been kicked off the app twice and now cannot connect to the open issue I'm waiting to have resolved.    

Log in

Really annoying because in order to log into the EE app I have to re register & create a PIN on the normal website nearly every time…surely this is a bug ?

Returning a device

I had to return a device last Wednesday as the package I received was. a downgrade from what I had previously not because of the device. Now I was told it would take 48hrs max initially, to return and then I can upgrade again but this did not happen ...

Azi_K by • Visitor
  • 520 Views
  • 1 replies
  • 2 Helpful