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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10893 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24432 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 519272 Views
  • 0 replies
  • 12 Helpful

Phone

How do I get into my other account different phone number 

lisa209 by Investigator
  • 262 Views
  • 1 replies
  • 2 Helpful

My ee app not

Hi all. Is anyone else's ee app not working. I have reinstalled and still not. Itll ask me to log in and then ask ask pin twice and then won't let me go any further. Please help. 

What the hell is wrong with the My EE app?

Tried to use the app and website last week and today and you're still under maintenance? Not a good look for a big company. Really annoying as I am approaching the end of my present phone contract. I've been with EE for years but maybe it's time to m...

seazedup by Visitor
  • 893 Views
  • 5 replies
  • 2 Helpful

Start button not working (message EE)

For various reasons I want to chat with EE rather than call.I am a pay monthly customer and have been trying to chat with EE for over a week, every time I try to message the 'start button' does not appear. Very frustrating.Have EE stopped this servic...

anjasola by Established Contributor
  • 766 Views
  • 14 replies
  • 2 Helpful

Resolved! Address

I have moved house and I need to change my address please 

Bonniet1 by Visitor
  • 496 Views
  • 4 replies
  • 1 Helpful

Data sharing

I can’t log onto the app and I need to gift data to my daughter who is away! Can this be done on the website? Very frustrating