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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1603 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16765 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 209587 Views
  • 0 replies
  • 10 Helpful

Live chat

Hi is there someone from ee that can start a live chat with me please in private ? 

Le111- by Visitor
  • 371 Views
  • 2 replies
  • 2 Helpful

Resolved! Gifting data

It is not allowing me to gift data to any of my childrens phones. I have plenty of data left yet the app is saying there seems to be a problem and to try again later, this has been happening for the the last 2 weeks. 

Online Upgrade Not Working

I have tried to upgrade my phone several times this last week via the website. When I click on the plan I want I then get redirected to https://shop.ee.co.uk/ . I have tried this on multiple browsers and cleared the cache. I have then called EE on 15...

YahYah by Contributor
  • 900 Views
  • 12 replies
  • 1 Helpful

Stuck in a loop with multiple registrations

I've got myself into a mess and am unsure how to resolve it. I got a couple of SIMs, registered, then realised I really should use my sim in my Android instead of iPhone. Now, I've registered again but of course the number is with the other registrat...