EE App

[Anusan93]

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It’s useful 

[Leanne_T]

Hi @Anusan93 

Thanks for coming here and leaving this feedback 🙂

Let us know if there is anything we can help you with. 

Leanne.

[Patt1]

When it works.

[Leanne_T]

Hi @Patt1 

Are you unable to access your My EE account this morning? 

Leanne.

[Patt1]

I can but navigating it like looking at bills or extra charges runs into issues. Very slow & buggy. 

[Leanne_T]

I am sorry to hear this @Patt1 

Have you tried deleting and reinstalling the app? 

Does this happen when connected to WiFi and using mobile data? 

Leanne 🙂

[Patt1]

Yes to all and as this is happening on 3 of my device s - laptop- iPhone- Amazon Fire 8 tablet, website is worse than the app, it's a wider problem. You only have to look at the comments on here & twitter.  It's a big problem for a lot of your customers.

[Leanne_T]

Hi @Patt1 

If this is happening on multiple devices, please report this to our mobile care team on 150 they will raise a support ticket for your My EE to be looked into. 

Leanne.

[Patt1]

I won't call them as there is a high volume of calls, can you report it back to them please. I sent them a tweet which hasn't been answered yet, if you get back to me on Twitter then I can also send you the details.

[Leanne_T]

Sorry we have no account or Social Media access on the community @Patt1 

If you can get in touch when you get the chance the team will be happy to help 🙂

Leanne.