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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 14380 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27558 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 564946 Views
  • 0 replies
  • 12 Helpful

App not working again today

Are you giving all of your customers any recompense for this service failure….. particularly when you’ve just massively increased your prices?

Comment

Sometimes difficult to use EE app and if you try to open EE app it’s too hard. If you open one time it’s work very well. But I like it. 殺殺thanks 

APP not working

Y is app not working?I pay over £150 for my contracts, I need to share data & app won't open. This is not acceptable. Please sort asap 

Resolved! EE app not working

I am trying to open the EE app since I bought my SIM card but it says 'we're having difficulty right now.' I uninstalled and reinstalled over 10 times over different days but it just doesn't seem to work.   

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Afnan92 by Investigator
  • 1410 Views
  • 9 replies
  • 3 Helpful