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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8975 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22861 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485110 Views
  • 0 replies
  • 12 Helpful

Reset password

Tried to log in to my account holders account but cannot remember passwordwhen I've tried resetting the password no email is sent to do do so

My EE

Its asking me to register your number, I did this when I first went with EE. When I put it in its says you are not the main holder, clearly I am.

Upgrade

I am due an upgrade but whatever I click on the website to start the upgrade, the page cannot be found - refers me to home, shop etc.  Cannot get into the upgrade section to view offers.  I have been trying for over a week and at first thought Black ...

Error 212

      Hiya, I'm trying to buy a 10gb data tariff for my daughters smart watch using her phone which is an additional line on my account.Using the Samsung Wearable app on her phone, signing in to my account through to add 4G capabilities, navigating t...

Cjbudders by Contributor
  • 406 Views
  • 1 replies
  • 0 Helpful

Upgrades

I've had my account for over 20years, now it's telling me I'm not the account holder. Crap system