EE App wont log in on phone, works on PC fine

[Cosworth]

EE app works on PC, I can log in and check the account etc, but does not work on phone, lets you login user name password then hangs, tried clearing cache  and reinstalled app, any ideas might be something in phone settings, but im not sure, thanks

[Leanne_T]

Hi @Cosworth 

Thanks for coming to the community. 

Which model phone do you have? 

Also, which web browser do you use? 

Leanne 🙂

[Cosworth]

Hi there sorry about the delay was in Devon, Samsung galaxy a13, the browser is chrome, i have cleared the cache reloaded the app, still no joy , logs into ee fine on pc so password etc is ok? stuck now

Regards

Kevin

[Leanne_T]

Hi @Cosworth 

No problem, hope you had a lovely time 🙂

Does changing the default browser for the device resolve the issue?

Do you have block ups turned off in your phone settings? 

Leanne 🙂