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tintoforey
Contributor
Contributor

‎01-09-2023 01:23 PM

Really annoying because in order to log into the EE app I have to re register & create a PIN on the normal website nearly every time…surely this is a bug ?

0 Helpful
3 REPLIES 3
Alex_M
Star Contributor
Star Contributor

‎01-09-2023 02:34 PM

Hi @tintoforey,

This doesn't seem right. What is prompting you to re-register - is it showing an error message when you try to log in using your credentials?

Is it an Android or iPhone? On androids, you might find that clearing the app cache + data will help.

Thanks,
Alex

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tintoforey
Contributor
Contributor
In response to Alex_M

‎06-09-2023 09:29 AM

I try to log in via & it asks me if it’s OK to go to the web site…I have to enter for my user ID & password then prompts me to set up a PIN again.

This doesn’t happen every time but it really shouldn’t happen at all.
0 Helpful
tintoforey
Contributor
Contributor
In response to Alex_M

‎06-09-2023 09:35 AM

It’s an iPad and it doesn’t happen all the time. When it does then I’ll take a screen shot of the sequence & post it on here.

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