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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9121 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22990 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488665 Views
  • 0 replies
  • 12 Helpful

Data Gifting - Not available

I can no longer gift data either via the app or EE website - there's no option on either to do so. First time I've tried to do so for around a month.Is there a known issue?

ceegeema by Investigator
  • 1413 Views
  • 7 replies
  • 0 Helpful

Hi

I'm don't know why I can't just login and see my bill any one know why

Toffee01 by Investigator
  • 248 Views
  • 1 replies
  • 0 Helpful

Resolved! Phone

Wy does it keep saying you are not the account holder 

I can't log in to upgrade my plan

I can’t log in on the webpage to upgrade my deal. I want to get a5g plan and I am already a customer of ee but every time I stuck at the log in page when I try to finish payment. It is the page of filling the form of myself including choose whether t...

youshiqi by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Unable to view add ons

Recently I was unable to access my account, so spoke to customer services who reset something. I can now log in but can’t view any add on information, any one else have this issue? Doesn’t work on website or EE app. Seems to be a few issues with EE r...

jrhop by Established Contributor
  • 460 Views
  • 3 replies
  • 0 Helpful

app bug

hello. I have 2 numbers registered in the application and I activated unlimited data for the second number but it was activated on the other number. It's not the first time it happens. Do you have any idea why?

sutzu by Visitor
  • 263 Views
  • 1 replies
  • 0 Helpful