Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, @Katie_B I am having the same issue. Can you advise how I get my deactivate account sorted too please? Thanks Helen
Are the app and website down due to planned maintenance? I need to swap data between my 2 lines but can’t sue to not being able to access app or mobile services on the website.
App isn’t working. I’m trying to gift data but it’s not allowing me to access my account. I tried online but same thing
When I log on to the website or use the app, it says my account is suspended even though customer service has assured me that it isn’t. Due to this I am unable to look at anything or make changes! can anyone help?
Hello, I've had the same issue as well how do I get it resolved @Katie_B
Hi I have two lines on my contract. The main line has unlimited data and the other 2GB. I am in the UK and have gifted data to the other line quite a few times via the My EE app. But at the moment I am unable to gift data via the app due to a constan...
Hi, I can not switch between accounts on the My EE Menu. I have 20 accounts under the one login and I want to access the 13th. I can not switch between any of them on when viewing on a PC via Firefox and can not see the full list via an App on a p...
I regularly gift data to my daughters phone. This month I've been unable to do this either via the app or website. On the app, her number does not who up in the "who needs data" list. There's a gap where her number should be. It's just blank. On the ...
Under parental controls there is the option to turn off data for one of the phones on my account which is used by our son. This NEVER works. On the app it will give me a try again later message, and on the website it will just say sorry no go. I have...
