EE App

[Axel435]

Downloaded new app now it’s telling me I’m not the account holder. Have upgraded one of my phones as I have several on my contract and pay nearly 500 a month to now have been told I have to wait for my upgrade after getting confirmation that it would be with me on 27th August. 

EE get a grip or I will take my business elsewhere.

[XRaySpeX · Accepted solution]

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

[Lincsguy]

I like others have had issues with the EE app and its taken around 3 weeks to sort out, they seem to tamper to much with the app change the layout and then when it goes live it always had/has glithches in this instants freezing but concerning it takes this long to sort out, and as for customer services they were busy and i was told i would get a call back it didnt happen when i called a few days later the indian office branch  lady did not know the layout of there app she was asking me questions on what do i see on it what happens and lay out of next menue etc it wasnt fixed she said she would call in 30minutes again it never happened very poor service.lastly EE need to underdtand with people who may have learning issues or brain traumas in tinkering with apps and websites they get antious etc  on looking at a new app layout i myself find it difficult to find what im looking for they seem to hide the dsta use  and it is difficult to find it should always be on the persons profile in first instance.

[Lincsguy]

Further to my last post concernong my EE app on older apps you put in in my case 4 digit pin verification and you went stright to your profile with this new one you put on 4 digit pin it then asks to add a device no way to bi pass at this stage you click on it it takes you to next page its there it says skip its then after pressing skip it takes you to your page what a long winded way to get to your page .it also concerns me tbat after this so called redesign that you had to reregister yourself  i.e email and phone number what happened to our information stored.?

[Leanne_T]

Hi @Lincsguy 

I am sorry to hear of your experience and appreciate the feedback. 

To register for the app, this would require you to enter the details again that you have used previously the first time. 

All your detail is still registered and would be available in your My EE account online through a web browser, without the need to register the details again after the update. 

Is the app working for you now? 

Thanks. 

Leanne.