Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
all the porn sites are suddenly blocked on my phone and the content lock wont accept my debit card, how do i get this sorted
a new customer. When I try and register I get stuck in a loop where it insists I add a device, add some broadband details or join the community. As I don't have a device yet, because I'm trying to buy one, this is just so frustrating. I use a lot of...
I cannot find my bills to download on my EE. I need all of 2021 for my tax report. All the advice given in the community or on the help page does not work - neither do I have a download button nor can I text BILL to 150. Any idea?
Hi, I have a rather complex problem. I have been an EE member for a while, running a pay as you go account. A long time ago I created an account with my email address for this phone number and everything has been good. Today I tried to login and coul...
I am the account holder yet my we account says I’m not therefore I am unable to manage my account online. Please help
Hi there, I have 2 accounts registered in MyEE currently, both mobile. One is a PAYG SIM that I got hold of to test EE's coverage where I live (notorious black spot), the other is a PAYM SIM that I acquired after initial testing proved that the signa...
I wish to delete my debit card details from my account.Can anyone point me in the right direction? Thanks
Hi, I’ve been trying to use EE’s live chat that I normally use but I can’t see it anywhere. The only option on offer on the contact page is to “call us” which I have done but the wait times are way too long and live chat has always managed to resolve...
How do you contact ee I’ve tried 150 and the other numbers but none work ?
Welcome to EE - I had the same thing. This is a very difficult company to deal with. They are almost impossible to get hold off. EE does simply not know what customer service is.
