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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9106 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22976 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488528 Views
  • 0 replies
  • 12 Helpful

ACCOUNT

ive been trying to make an account but i dont have a phone or internet is there any other way to verify

Data gofting

I've gifted data to my daughter and she hasn't received it , it's gone from my account but not showing on hers Any suggestions please 

My account isn't right

My account isn't right I should also have my daughters account on my contract as I pay both together and I also gift her data

Cheryl50 by Explorer
  • 297 Views
  • 3 replies
  • 0 Helpful

Problems adding new card

Hi guys, I have already read through your solutions to adding my new card details as this was a struggle at first and not layed out easy on the site as it used to be. Thanks so i found it added new card and straight away when it accepted my card it c...

Peecall by Explorer
  • 327 Views
  • 3 replies
  • 2 Helpful

Data gifting - help please

HiI need to Gift data to my wife's number - I have successfully done so in the past, but now I get the error"We will have it fixed soon Sorry, we can't show this device's data right now. Please try again later." I have recently switched to a new cont...

Data Gifting - Not available

I can no longer gift data either via the app or EE website - there's no option on either to do so. First time I've tried to do so for around a month.Is there a known issue?

ceegeema by Investigator
  • 1413 Views
  • 7 replies
  • 0 Helpful