Like others I cannot use either the app or website. The website will not let me log on, there’s just a generic sorry there’s a problem message. I’ve tried three different browsers on three different devices (iOS, Android and Windows operating systems).
The app lets me log in but I cannot access the bills and payments section or plans and subscriptions.
I have cleared caches and uninstalled and reinstalled several times. I have live chatted and spoken both to one of your customer service agents and one of the technical guys. I did everything he suggested, to no avail and was told a ticket would be raised to pass it on to whoever. This was almost two weeks ago. Nothing has changed and I don’t have the intestinal fortitude to phone again. Is anyone in a position to tell me anything useful about when this widespread problem will be resolved?
Using app version 5.21.0
