EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589512 Views
  • 0 replies
  • 12 Helpful

Re: must be after date of birth

"Can someone report that problem to developers of your website."I guess it wasn't reported!I'm trying to port from Plusnet (Plusnet are ceasing mobile SIM and handing everyone over to EE) and having completed the ID and payment info pages, they then ...

nvingo by Explorer
  • 644 Views
  • 3 replies
  • 1 Helpful

Online deal prices not working

Trying to upgrade my phone. When I choose a deal (see photo) and go through the process to checkout the price is always higher i.e this remains to be £54.07. It clearly shows on the direct debit payment form the higher price as well . From what I’ve ...

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Edith13 by Visitor
  • 514 Views
  • 1 replies
  • 0 Helpful

Resolved! Help

I have received a massage saying I have used 80% of my allowance, how do I check this  thanks jack 

Trackers by Visitor
  • 441 Views
  • 1 replies
  • 1 Helpful

Resolved! Merging all my EE Accounts

I have about 4 EE accounts all in my name and paid by me, each account has from 1 to 4 mobile numbers associated with it. How can I merge all my accounts so that I have all my numbers under one account and one bill per month?

Difficulty ordering on app or websote

Has anyone else had difficulty ordering from the app or website? I have tried to add another device and plan to my account today however on the website it doesn’t allow me to get to my basket. Just loops me back to the page where I can upgrade, shop ...

Linking your broadband device to your account in MyEE

I recently got a replacement router as my old one got hacked and security patches hadnt gone through on it. I am trying on myEE app and website to "link" my broadband so I can see account info on my EE as otherwise i get zero contact from EE otherwis...

Endielle by Investigator
  • 2591 Views
  • 19 replies
  • 5 Helpful

Repair tracking

Hi, I have an issue with repair tracking website as tracking is displayed correctly but when I want to open repair report or photos attached all I can see is: I've seen that other people had this issue in the past, is there a way to resolve it? 

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benellli by Investigator
  • 2905 Views
  • 5 replies
  • 3 Helpful