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moving house, mobile only

SarahLockett
Investigator
Investigator

‎10-03-2024 09:16 AM

I want to tell ee I have moved. I am mobile only. But on my profile there's no address listed - it doesn't seem possible to access/change these details online. help please!

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎10-03-2024 09:29 AM - edited ‎10-03-2024 09:30 AM

Hi @SarahLockett 

Log into the EE app - Manage - Settings - then scroll down to the very bottom.

 

Screenshot_20240310_092752.jpg



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
SarahLockett
Investigator
Investigator

‎10-03-2024 09:37 AM

Ahh thank you @Northerner - only possible on the app? Ok thanks... 

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to SarahLockett

‎10-03-2024 09:45 AM

Hi @SarahLockett 

It's under your usage option bizarrely.

Screenshot_20240310_094443_Chrome.jpg

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.