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moving house, mobile only

SarahLockett
Explorer

‎10-03-2024 09:16 AM

I want to tell ee I have moved. I am mobile only. But on my profile there's no address listed - it doesn't seem possible to access/change these details online. help please!

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎10-03-2024 09:29 AM - edited ‎10-03-2024 09:30 AM

Hi @SarahLockett 

Log into the EE app - Manage - Settings - then scroll down to the very bottom.

 

Screenshot_20240310_092752.jpg



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
SarahLockett
Explorer

‎10-03-2024 09:37 AM

Ahh thank you @Northerner - only possible on the app? Ok thanks... 

0 Helpful
Northerner
Grand Master
Grand Master
In response to SarahLockett

‎10-03-2024 09:45 AM

Hi @SarahLockett 

It's under your usage option bizarrely.

Screenshot_20240310_094443_Chrome.jpg

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.