Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi I’m unable to use my EE as I get an “Account Closed” message every time I log in via the app or website. I’ve got a rolling contract for mobile plan and broadband and need access to my account to make a payment.
I’ve recently decided to upgrade my sim only contact as I’ve had my phone for nearly 6 years and it’s due an upgrade. The app and website allow me to log in but as soon as I go to products and “upgrade phone options” I get a error saying I’m unable t...
Hi I’m trying to change my address
Hi Does anybody know if customers services have anyone working at the moment. I spent over an hour in a queue last night (19/1/24) and spoke to no one. It’s the same tonight (20/1/24).
I login my EE app account, but it shows the message as the picture. I also tried to login EE website, but the system cannot show my profile and my account info. I already linked up my broadband bill to my account and I can’t check and pay my bill rig...
I put in a request to get a list of my outgoing calls and they said it would only be the calls to EE that i made and not personal calls is this true?
The ee app is not working yet again.Live chat was so unhelpful giving me impossible advice sending me stupid links.I have had 4 mini strikes really don’t need this ee.Inly wanna know how much my bill is.The app hasn’t worked for over 24 hrs plus I ne...
This new app is shocking , all I want is old app back so easy to use , now all I can do is chat to people it’s says your app is being improved I just want check usage , bills , add ons , up grades instead of ask a question !! Who ever thought to chan...
Been trying to upgrade but phone coming up user not bill payer and can not change it ?
