Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have just placed a new sim in my phone but keeping my old number but it will not send a passcode to my number to allow me to link devices - any ideas ?
Hi there,I need to update my new address on ee website account. I don't have the option to change my new address as you have said I have gone to Plans and subscription but there is no address option. Why is that? What shall I do please?Thank you,Clau...
I have been using EE service for over 2 years and I would like to my EE account and billing. When I tried to login in and link to EE product, it said “We have to stop here” after the 4 digital code generated. Now I am thinking to switch another provi...
Good day all I’ve spent 6 hours in the last 2 days trying to purchase a subscription on the EE app. I have £10 credit but every time I click confirm on the subscription using credit I get an error message. I then went to my profile and see my mobile ...
Hi am unable to load my account on app or online it's been like this for about 2 months now
Does anyone else have issues accessing their bills on the app.I haven't been able to check my bills on the app since they've updated the app, all I get when I click check my bill is either a black screen with the the blue circle spinning & spinning o...
