Seeing Contacts in App

[Henhamjane]

I can’t see the names of family members in the App.  This used to work but I’m now no longer able to allow EE access to contacts within settings, contacts option no longer there - any reason for this?

[Chris_B]

@Henhamjane  What device are you using?    

[Henhamjane]

Apple Iphone  12

[Schockwave]

@Henhamjane , your contacts you will see if you click on the phone icon, which should be in the taskbar, unless you have moved it.

[Leanne_T]

Hi @Henhamjane 

Thanks for coming here. 

If you go into your EE app then Profile, Settings and Permissions, App settings, Sync phone contacts, do you have this turned on? 

Leanne.

[Henhamjane]

Thank you - It wont turn on as it directs me to EE settings to turn on contacts which isnt there

[Henhamjane]

This is what I get if I try to turn on in settings - thanks

[Chris_B]

@Henhamjane  on your phone go to Settings > Privacy and security>contacts.  And make sure EE is enabled. 

[Henhamjane]

Thanks - checked this  but EE doesn’t appear as an option 

[Chris_B]

@Henhamjane  Have you tried deleting the app and reinstalling it ?  You should when setting up the app be able to select “Allow my EE to access contacts”