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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15936 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 29004 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 577244 Views
  • 0 replies
  • 12 Helpful

EE App Bug Help - Android Phone

Samsung A71.1. On start-up the app takes >15secs to get to bio login, then >20secs to load account info. Is this normal?2. When switching back to the EE App (open in the background) all I get is a black screen. The App has to be closed and re-started...

MWF862 by Investigator
  • 1675 Views
  • 14 replies
  • 0 Helpful

Forgotten EE app pin

Hi, This is to do with the app so sorry if this is the wrong community. When I downloaded the app I forgot to make a note of the login pin number. However, I can't change it without the original pin. Is there anything else I can do to get this change...

HGF20 by Investigator
  • 7607 Views
  • 8 replies
  • 4 Helpful

Unknown call

I have received a call from this number 02922640354 claiming that they are EE agent from Cardiff. The person says EE is providing a 30% discount but I suspect it could be a fraud. Is this number originating from EE?

Resolved! EE won't recognise my ee number

I can get on my ee website (but have to log in each time) but every time I want to try and put credit on my phone it goes straight to "do you want to leave EE"What is that all about?Steve 

tebo53 by Explorer
  • 999 Views
  • 3 replies
  • 2 Helpful