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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9662 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23440 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 498891 Views
  • 0 replies
  • 12 Helpful

Resolved! Data Gifting

Can I gift data to someone who is not on my account? They are an EE customer. Thanks

Resolved! Ee mobile app

Hiya I've recently got my ee contract and for some reason it won't let me log into the mobile app??? I can logg on using the Internet so my password and everything is right but my app just doesn't do anything when I put my password in any advise??? 

Sim contract

Every time I apply for a monthly SIM it says I already have two accounts I don't have two accounts why it doesn't ee soak this one out

Resolved! Upgrade issues

When trying to upgrade via the website and needs a pin conformation to a register number on your account a the trouble is when phone broken that doesn’t power up you can’t enter pin when you have given delivery address and email no options give on ho...

La62 by Visitor
  • 353 Views
  • 1 replies
  • 1 Helpful

Unable to upgrade to device plan online

Trying to upgrade from a Sim only which is out of contract, My EE app and website both only provide more Simo offers and unable to select device plans.Credit is good and address is up to date. I'm able to add an additional line but this isn't what I ...

Resolved! EE App confusion

My EE App is exhibiting very odd behaviourWhen I start it, it seems to direct me to EE's website where I have to enter my username and password.Then it invites me to set up the PIN for the App.When I have done that I get to the information I need.But...

MartinGM by Established Contributor
  • 503 Views
  • 7 replies
  • 1 Helpful

Resolved! EE App

Downloaded new app now it’s telling me I’m not the account holder. Have upgraded one of my phones as I have several on my contract and pay nearly 500 a month to now have been told I have to wait for my upgrade after getting confirmation that it would...

Axel435 by Visitor
  • 420 Views
  • 4 replies
  • 0 Helpful