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New update - can’t manage tv

fjnf_shjh
Valued Contributor
Valued Contributor

Since the update and the change to the manage tab, my account doesn’t seem to realise I have EE TV. Just opens the website to buy TV so I can’t easily manage my package. If I click on broadband and the icons go the top scrolling view I can press tv there and I get an error saying it’s you not me. 
Be good if an update to the app didn’t break the ability to manage my package. 

4 REPLIES 4
Rky
Prodigious Contributor
Prodigious Contributor

Please ensure your product is linked. With regards to errors please reach out to EE customer service and they can do a REFRESH on your account.

Best Regards,
Raj
fjnf_shjh
Valued Contributor
Valued Contributor

Product is linked. Login to website it’s there. All fine until the app update. So more time on the phone due to an app update that broke something that worked before and you expect customers need to take time to fix. Looks like bad QA on your app. Good customer services EE

Rky
Prodigious Contributor
Prodigious Contributor

I am also currently experiencing several issues on the website and the app. Some of these issues are account-specific and are not affecting other customers. For these account-specific problems, it is advisable to contact EE customer services directly.

Regarding general and common web/app issues, it appears that the QA team could have conducted more thorough testing to prevent production bugs and defects. I recommend that EE management take this feedback into consideration.

Best Regards,
Raj
Cptspectacular
Visitor

I'm having the same problem. Was fine until the app updated.