EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 597143 Views
  • 0 replies
  • 12 Helpful

Shockingly awful website - keeps crashing??

Is anyone else struggling with the website for the last few weeks? I need to upgrade online because I have a friends and family code to use which only works online. But the website is CONSTANTLY crashing. It’s been weeks now - it’s not even accepting...

My mobile phone account wont link on the app

I have gone through the process on the App to link my mobile phone. After doing this it states I am already linked but it does not show up any information regarding my account or contract. Any help with rectifying this would be much appreciated

Dead Upgrade Button

Has EE ever acknowledged that the upgrade button within accounts doesn’t work for some people? talking to various ‘EE guides’ through the help option on the app is pointless, they offer for me to upgrade through them, but I don’t know what I want, an...

EE

Can anyone tell me if the phone line hours have changed, from 9pm to 6pm? 

Elle888 by Visitor
  • 331 Views
  • 1 replies
  • 0 Helpful