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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8844 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22774 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 482709 Views
  • 0 replies
  • 12 Helpful

Sorry there seems to be a problem

With the EE app.This is because there may be a problem with the configuration of your device.Here is the thing, freshly installed Oxygen OS, every other app works.Do you think the problem is my device or the app?Whoever coded the app perhaps needs to...

chrcolk by Skilled Contributor
  • 1110 Views
  • 4 replies
  • 10 Helpful

Cannot login

My login wont work on the  MyEE website and the app says its down for maintenance. My email address says its not recognised when i try to reset password.

Chek by Explorer
  • 379 Views
  • 5 replies
  • 2 Helpful

Esim

I was able to successfully move my sim to my new iPhone 15 as eSIM. I had to return iPhone 15. Replaced with a new iPhone 15 but now I can’t transfer the sim because it says my old iPhone has no sim. can you email me the qr code so that I can activat...