Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I've been trying to access the "message us" option on the app for days but it's never available. What is going on? Last time I had to call EE I spent 40 minutes waiting for someone to become available... I don't want to be doing that every time I nee...
Hi, for months now I have not been able to access anything on my online account.This is all I get when i login.
I logged in to check my mobile data and details and check bill and recall when I started contract. But my mobile/number has been unlinked and I've no access to mobile contract details. What's going on? Why is this? I need details of contract start da...
EE have sent me a reminder that my contract is up within 14 days and an offer to upgrade. I found an offer I wanted but it is just so difficult to simply upgrade that it's just easier to leave EE. It a shame but with no online chat or simple process ...
Why is it so hard to get a detailed bill. I know I can text 150 for the balance but I need to check whether I've been charged for something incorrectly. It almost feels like it's a deliberate ploy. There doesn't seem to be the option to do very much ...
when do you have your chat open because I've been writing for 3 days that it's closed, it's a joke, no communication with you
Hello could you please tell me why my app isn’t working
All the time I have been with EE I still can't access my bill. Every time it's there's a problem try later. The only advise I've had is restart phone or install updated app. All of which I have done and it doesn't work.Reading some comments I can see...
Account XXXXXXXXX tried to set up online account and it asks for mobile number on account to send code. SIM is not in a phone it is in rooter for data only, so we will never receive code. how do i get around this
