Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I pay for itemised billing. on my app I was able to see calls and texts before the bill. Since two days ago I cannot do this. Where can I view the calls and texts now?
Hi, I have an old pay-as-you-go number that I would like to connect my account to, but it is already linked to my brother's account. Is there any way I can remove the pay-as-you-go number from his EE account and put it on mine without having the SIM?...
For a while I have not been able to view my bill, and then a few weeks ago it change to ‘account closed’ when I log on; I have contacted customer service countless times and just keep getting told it’s to do with the upgrade being rolled out and they...
Hello, I’m struggling to find bill and payment on the app
I have been trying to upgrade my phone on the EE app and I go through the process of selecting the phone, plan and trade in and then click add to basket. When I then click on my basket it is empty and when I click 'check out', nothing happens.I calle...
Hello, I want to change my home address that is under my EE account as I don’t live there anymore Thank you, Agnieszka [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Not sure what has happened - using Edge, screengrab included. (Same effect in Firefox too!)odd formatting
EE should improve your website. Whenever I try to use your mobile app. Either it doesn't open or it always makes an error as Request Timed Out. Apart from that if I want to use webpage its the same scenario. I can't check my usage. Once it works. Whe...
my wife is landed in Brazil and the sim is not roaming she has purchased 30 mins anywhere and it’s active on app we have tried to call 150 and customer help line but cannot as the sim is not roaming and we can’t use what’s app as we does not have wha...
