I am having this same issue, ALL of the contract deals that are available for me to upgrade to show different prices once you click on them; Surely this is not allowed? I would like for this to be sorted WITHOUT trying to get me to call or text EE.
Why are the advertised prices not honored? On your website, when I log in and review the upgrade section, it shows me phones at reasonable prices, once I select a phone, the price increases by around £20. Why is this, why do you say one price but then show another? Surely this isn't allowed?
This is my 3rd time posting this today as EE is for some reason moving my replies to other "related" conversations.
I am currently eligible to upgrade my mobile contract, in the upgrade area of this terrible website, there are lots of different contracts available and they all have a price shown....However, once you select a phone, the price increases by around £20 each time.
Firstly, is this even legal?
Secondly, why is EE moving my replies to other community forum topics that are related to this?
Thirdly, how does one access these lower prices?
I have attached 2 screenshots onto this thread that shows the differing prices. I cannot make it clear enough how frustrating this is. I do not want to call EE, if I was able to do that, I wouldn't have went on the forum in the first place. I have had to use a friends device to download the EE app just to attempt to use the live chat, however you need to get past 3 rounds of the AI trying to convince you that you don't need to speak to someone and then offering solutions unrelated to my question/ complaint.
At this point, I cant wait to end my contract with EE as their online functions and customer service is nothing short of a nightmare to use.
But I still want my questions answered. Hopefully by someone who works for EE and not some random customer who wants to earn a community badge whilst admitting they do not know the answer to my question.
