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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9296 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23135 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 491468 Views
  • 0 replies
  • 12 Helpful

Re: Can’t login

10 days since reporting the issue and weeks since the issue first arose and still nothing. Tech keep telling me the same thing. Useless.

Ggoode by Valued Contributor
  • 387 Views
  • 7 replies
  • 1 Helpful

Ee a mightmare

Why is the app never working .for months now I e had to pay my bill by icking on pay someone else's bill, now the browser dont even work what is happening to ee .I've uninstalled restalked cleared cache done everything possible none of it works irs s...

Somone else using my email for EE account

Hi, someone has set up an EE account with my email. This happened probably a year ago & i was assured it was sorted.I am an EE customer but dont use this email address with my EE account.I dont believe its a scam, seems more like a typo. I could see ...

nth1 by Explorer
  • 788 Views
  • 8 replies
  • 0 Helpful

Chat

Where has the live chat went, it was the easiest way to get in contact with ee. This company is a joke.

Why is the EE site SO undeservedly bad?!

Seriously, this website is one of the worst I've ever seen, especially for a company that brags so much about it's awards won, and even more so when almost EVERYTHING says to "do this online" - WE CAN'T!!!!!!I don't think I've ever seen a website tha...

Wilderness2k by Established Contributor
  • 2673 Views
  • 25 replies
  • 33 Helpful

error

I am receiving a error code as follows00-4b42c1b05d4920f3dadaced19ec7a737-80fa51a22dd31b8b-00when trying to add a card.also how doing delete a old CC on my account

Poor Service, App not Available AGAIN

Yet again we have 100kb/s on mobile broadband. Yet again the app is unavailable, yet again “Sorry” from a board CSR with screaming kids in the background doesn’t cut it. I’m looking at a local company 30Mb/s up, 100Mb/s down Guaranteed! And a network...

Davmacrat by Contributor
  • 440 Views
  • 5 replies
  • 3 Helpful