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Community Activity
Smart Hub Plus Router - replacement still not sent
I’ve got All Rounder Fibre broadband. On Friday morning, router started going through the rainbow of lights including white which according to the EE engineer when I phoned was ‘not good’. They said they would send new router and it should arrive nex...
Renewal Problem
On Friday 11th I attempted to upgrade my iphone & plan. The previous plan expired in 2023 and I think it likely reverted to a generic plan?I could not log into ‘business’ on the EE website, but it would let me log into the ‘personal’ section of the w...
Can somebody please fix the ongoing issues with App.
The app is needed to control WiFi extenders. Does not work. It like groundhog day. Have been having issues with this App since moving from BT to EE. Never had any issues when with BT, their router details were clear and accessible.I wish I never swit...
Resolved! Download app to EE apple box
I’ve just got an EE Apple TV box. Internet says I can download F1 tv app but I don’t know how? Can anyone help please?
Billing
Why am I still getting billed by BT when my mobile and broadband have been transferred to EE? I do not have a landline.
Selling/Pawning
I was wondering whether one can sell or pawn an EE Apple mobile phone while still on contract. Appreciate exact answer in both regards.
Flexi Plan contract
Hello. I am on a flexiplan for my Samsung S25 and contract payment is on Direct Debit but how do I pay the device payment? I've looked on the EE app but can't see how to make the payment!Hope someone can help as don't want a mark on my credit score...
EE app help page not loading.
Just recently updated my EE app and now the help tab won’t load on the iPhone app. I’ve reinstalled and also reset my phone with no success. Anyone else facing the same issue?
Help with payment and switching to Pay As You Go
Hello, I am currently abroad (in Russia) and unable to call your support number. I have received a notification about an outstanding balance of £68.32 and would like to pay it to avoid service interruption. I also would like to keep...
EE TV Box buffering/freezing
Hi, we just signed up to the EE TV full works package and even had an engineer come out last Friday to check our connection and setup. He checked it and we get 150mbps download speed and he said it should be more than enough to get good tv through th...
