Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hello. I recently placed an order for an additional line over the phone, and the order got flagged as fraudulent which it wasn’t. So I had to place an order again, which has come and the phones working fine. but during this time access to My EE was b...
Trying to upgrade to S24 Ultra via either the app or website and encounter the following issues:Both: when chosing the unlimited all rounder plan I do not get the option to select TNT sports as my optional extra. In the App specifically I don't get t...
Ten weeks ago I contacted BT as I wanted to drop Netflix from my package. During this call I was also transferred from BT to EE, even though I didn’t ask for this transfer. Whilst the BT website worked very well, the EE website is an absolute disaste...
Hello,I am due to make my payment for my mobile today. I have the money in my bank account. I go through the app no bother and choose the card to make the payment from, it takes the payment from my bank account but within a minute the payment is retu...
Seriously EE, sort them out. Regardless of doing everything advised to do and what tech do. They still do not work properly. We aren’t talking a few months, we are talking a few years. It’s impossible and infuriating trying to do anything on either....
How in Christ's name do I update the address on my account? There's no option for this anywhere in my profile section and the help guide on this tells me to go to "Account Settings" which I cannot find anywhere.
I run a website that offers location-based services, and I want to enhance the experience for EE users. I’m not sure how to leverage EE network capabilities to provide better services to my users.my website URL is here.
Since updating the iPhone app, it’s showing I have 1 notification and I can’t clear it? I’ve tried looking at all sections of the app to see if there’s something I’ve to action, but it’s still there and I can’t clear it. Anybody else have/had this pr...
I have lost my phone, so I'm using my laptop to contact everyone (very annoying). I logged into EE to report it as lost, but I can only call them to inform them. Does anyone have any solutions?
