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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8692 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22637 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 478091 Views
  • 0 replies
  • 12 Helpful

Contacting EE

Hi all, trying to get through to EE on the phone and all I get is a text message saying someone will contact me in 15 minutes. No phone call from them at all. 

BOBTEL by Visitor
  • 341 Views
  • 2 replies
  • 0 Helpful

Mobile bill

Hi I recently got my son a mobile with EE as they are merging with BT. Previously had mobile with BT. Anyway set it all up and could see all the info etc for data and phone on the app and website. However since my bt broadband and TV has gone over to...

Points

Iv had a message about swapping points for an amazon 299 reduction voucher can anyone tell me what this means and if a legit thing 

Suz25 by Visitor
  • 19683 Views
  • 6 replies
  • 13 Helpful

Account Registration Verification Email

Hello...I've had an EE account for some time, but when I log in now, I'm prompted to verify my account by clicking a link in an email that never arrives. The correct email address is shown, but as the mail never arrives I can't complete the verificat...

Stvh1972 by Visitor
  • 703 Views
  • 1 replies
  • 1 Helpful

EE Forum Login

Every time I go to log in to the EE forum, I get the password incorrect message. I reset the password, to the same password EVERY time and it lets me in. Go back an hour later and have to go through the same thing again. It is just me? Or is it a "fe...

-SRB- by Established Contributor
  • 437 Views
  • 4 replies
  • 1 Helpful

EE app - inbuilt Top up dashboard

Navigating around the new version of the app, the inbuilt top up function says "we can't load this information",top-up wecan'tloadthisinformationThis is after tapping on the "Picked out for you" - card; with the Top-up here button & the image of a la...

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354- by Star Contributor
  • 390 Views
  • 3 replies
  • 2 Helpful

Trade in for upgrade doesn't apply

I've been trying to add a trade in to an upgrade (for. Samsung Galaxy S23), but regardless of which plan I choose, I get as far as selecting my trade in device and then get a message stating a discount has already been applied - I can't see which dis...

merago by Investigator
  • 2051 Views
  • 16 replies
  • 2 Helpful