Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have uninstalled the App and re=installed it a dozen times, cleared the Cache but the App still does not work. Not sure why I changed from BT to EE as BT had an app that worked and I could keep my eye on data usage. Since changing to EE the App has...
I have no idea anymore how to get this resolved.Since about last year I have had major issues with my EE account. I can't access the store, properly log in to my account or access all the features of my account.I have spoke to EE several times who ha...
Hi there,the ee.co.uk site is truly terrible. I just spent 90 minutes trying to login, only to find out that the common user agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 Does n...
Hi, I have logged in my EE APP, but I do not know why I am required to link my product. I have never logged out. I need to log in my account to Pay my last bill because I changed it to Pay as you go last month. But I'm not in the UK now and I can't u...
I have logged into my EE account to find that my mobile phone and iPad have been unlinked from my account and for some reason I can't relink them as I'm not receiving the verification code via my mobile phone number.
Having activated sim yesterday and number port completed earlier today I am still unable to link number (by choosing link device) to my account. It seems stuck in a loop where I keep clicking mobile sim as my device but then it does nothing and sho...
hi my name is yogesh my phn number is ************* my EE app is not logging in can you please resolve this issue [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
HiI've tried to link my phone to my ee so I can see my bill / data usage but it won't let me link. Tried online also through 150 but still doesn't work. Any ideas?
Why can’t I access the upgrade page online or in the app I’ve cleared cookies but still won’t work it’s been like this for two weeks now just want to upgrade my phone
