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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15478 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28500 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 572185 Views
  • 0 replies
  • 12 Helpful

Resolved! Can't Login

Cannot Login EE App 5.54.0, it does not bring keyboard for login no matter I am on WiFi or mobile data. I deleted the app and reinstall still same.

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5mt56gav by Investigator
  • 430 Views
  • 5 replies
  • 5 Helpful

Cant log in.

Hi, have had issues with both App and Online since October last year. Greeted with these errors when trying to log in, any help? Have tried the online guides in the contact centre and no one has any idea!   

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Afairl93 by Investigator
  • 532 Views
  • 4 replies
  • 3 Helpful

Resolved! Still can’t link phone to account

 still can’t link my phone to my account in the app. Now get this error. Pin now coming through. Also had first bill in the post. Why have I been charged a £50 admin fee for joining EE? There was no mention of this on signing up!!

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leewig85 by Investigator
  • 633 Views
  • 4 replies
  • 3 Helpful

Gifting data

Can't gift data on the app never had a problem before can you sort the app put please 

3Para by Explorer
  • 405 Views
  • 3 replies
  • 3 Helpful

Website and App won't let me upgrade

Last week I received a text from EE telling me that my SIM-only contract is due to end on 15/01/2025.Today I visited the website to see my options, only to find that, even though I was logged in, I couldn't access SIM-only deals and was offered the o...

JustRTW by Investigator
  • 3121 Views
  • 13 replies
  • 9 Helpful

EE login

I havent been able to login on app or website for while now , says inable to login but gives no reason? Pls help@