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Main EE website seems to be off

BabsyYinks
Visitor

‎01-09-2025 02:39 PM

Main EE Website seems to be off.  Anyone else having problems please?

0 Helpful
3 REPLIES 3
p4everEE
Established Contributor
Established Contributor

‎01-09-2025 03:09 PM

This isn't really helpful but it's had issues for over 15 years.................but yes, i have pages not loading today.

0 Helpful
laurie316
Visitor

‎01-09-2025 04:23 PM

Got on the website but app wont load, also cant send SMS messages. No live chat is very annoying 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to laurie316

‎02-09-2025 12:05 PM

Hello @laurie316 ,

Welcome to the community,

Live chat is only available to customers on monthly mobile contracts, not pay as you go and you can find it via the app when clicking on help, so long as you have the latest version.

Have you tried uninstalling the app, rebooting the device and then reinstalling it? If that does not work, i would suggest ringing customer service and  getting them to refresh your account.

As for sending SMS messages, if on pay as you go, are you able to make and receive calls?

Did you just port your number over from another network and if so when?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.