02-09-2025 10:43 AM - edited 02-09-2025 10:44 AM
I’m experiencing a persistent issue when attempting to log in to my account via the EE website using Google Chrome. Each time I submit my credentials, I receive the following error:
Bad Message 431
Reason: Request Header Fields Too Large
This occurs even when:
• Cookies and site data have been cleared
• Credentials are typed manually (not autofilled)
• Extensions are disabled
• Incognito and Guest modes are used
• A fresh Chrome profile is created
Notably, the login works perfectly when using Microsoft Edge, which suggests the issue is specific to how Chrome handles request headers on your site.
Could you please advise whether this is a known compatibility issue, or if there’s a server-side configuration that might be triggering this error in Chrome
02-09-2025 10:48 AM
Try another browser.
02-09-2025 10:51 AM
It seems to work absolutley fine using microsoft edge but not when using chrome
02-09-2025 11:01 AM
That sometimes happens. EE website is rather finicky.