I want to change my address in my account

[Chris_S · Accepted solution]

Hi @Uju2 

To change your addrerss, just follow these instructions:

On your mobile:

1. Log in to the EE app on your mobile
2. Tap on Manage from the items at the bottom of the screen
3. Tap on Check Settings
4. Scroll to the bottom on the screen and tap on Change billing address
5. Follow the steps on the screen
    
6. When you have confirmed your new address, we will text you to confirm the change has been made - it can take 1-24 hours to appear on your account.

On the web:

1. Log in to the EE app on the web
2. Select Plans & Subscriptions from the top right of your screen
3. Select the account you want to change the address for
4. Scroll down to Address and select Change address
5. Select which address - postal or billing - you want to update
6. We will then send a one-time PIN to the mobile for your account to verify it's you, Click Confirm having checked the PIN is going to the correct number
7. Enter the PIN sent to your mobile and click Continue
8. Enter the postcode for your new address
9. Select the correct address from the selection shown - please note you'll be able to choose to update one or both of your Billing or Postal addresses at the same time
10. Click Confirm address
11. We will confirm your changes on screen and send a text to your mobile to confirm as well. Please note it can take between 1-24 hours for the change to show up in your account.

Chris S