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Why do deals for existing customers disappear when I'm prompted to log in??

davequeen
Explorer

So I have seen a great Sim only deal I would like to add to my existing account. 

The deal is 5gb, Unlimited Min and Texts for £9 per month. This is with the existing customer deal when adding a new line to your account. So for existing customers.

I select this package and I'm prompted to Log In. When I do this there are no longer any sim deals for me to see. Only mobile phone deals.

WHY is this???  Its clearly a deal for existing customers, which I have been for many many years. 

The only thing I can think of is that I'm due an upgrade next month. 

The website is absolutely terrible. This is also the same with the EE app.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @davequeen 

Welcome to the community.

If you log in and head to this Pay Monthly SIM Only page, do you see your additional SIM Only options?

Chris