Unfortunately, we couldn't log you in, but you can still buy or upgrade

[MrLinky]

"Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do"

Seems like this error message has been posted a number of times but it's still not resolved. Despite showing I'm logged in in the top part the error messaged stating I'm not logged in is still being shown. I can't buy a new phone and plan. I've tried on different web browsers and the app but the result is the same.

Any ETA on when EE plans to fix their site?

[eeuser112233]

Solution:

I spoke to someone from the upgrade tech team. Changing my password seems to have sorted this.

Hopefully this helps anyone else having this issue.

[Leanne_T]

Thanks for sharing @eeuser112233 

Glad this is sorted for you. 

Leanne 🙂

[somethingelse]

Hi,

As described above the website just doesn't work properly, I dont know what else to say.

Seeing that this error was already talked about and not fixed a year ago is worrying though.

[Leanne_T]

Hi @somethingelse 

Thanks for coming here. 

What problems are you having with your My EE account? 

Have you reported this to our customer care team? 

Leanne 🙂

[Rayshields]

I have the same error, a pay monthly customer, I log on, go to My Shop and get the error message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do." straight away, I dont even get as far as choosing a deal.

I get this if I am logged on or logged out. Its the same on my PC and on my phone. I tried changing my password, no difference, been like this for days now.

[Leanne_T]

Hi @Rayshields 

Thanks for coming here. 

Please give us a call on 150 and the team can get the My EE account error looked into for you and help get this sorted. 

Leanne. 

[harpwn]

This is also happening to me.

Im not here to ask for help, Im just here to say this is basic site functionality that is broken. As a result I will be looking again at unlocked phones from other sites or potentially switch providers.

The user experience on this site has always been terrible, this has been a bug for clearly over a year and it doesnt sound like anyone cares about fixing it.

[Leanne_T]

Hi @harpwn 

Thanks for coming here. 

I am sorry to hear you have this message showing, have you tried changing your password? 

Thanks.

Leanne 🙂

[017366]

Jumping on the bandwagon to say this issue is affecting me too. Truly awful website design. What a shame as I have only ever used EE (was originally Orange back in the day before I was moved over to EE when they merged with T-Mobile). 14 years of custom down the drain.

[Leanne_T]

Hi @017366 

Can you log into the My EE app? 

Have you been able to view your account details previously? 

Leanne.