Unfortunately, we couldn't log you in, but you can still buy or upgrade

[MrLinky]

"Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do"

Seems like this error message has been posted a number of times but it's still not resolved. Despite showing I'm logged in in the top part the error messaged stating I'm not logged in is still being shown. I can't buy a new phone and plan. I've tried on different web browsers and the app but the result is the same.

Any ETA on when EE plans to fix their site?

[H05]

Hi .. I'm having the exact same issue. Ever since upgrading my data to unlimited. And having my student discount applied.

I get these main account errors. (3403) + (1000).

Screenshots also show I have 3 accounts. Even though they show the same number and when clicked, nothing even happens. It really seems buggy beyond comprehension.

To note:

- Same/similar errors appear on app

- I am the main account holder/bill payer

- I have a pixel 7

- pay monthly contract, with only one account!

- hoping to upgrade (but reluctant to nowadays)

- have spoken to EE tech team and they advised there was no error on their end?!

- have just tried changing password trick and it didn't work.

Can someone shed some light with the information I have provided? Thank you!

 

 

 

 

 

 

[Christopher_G]

Hi @H05 

I'm not sure why that is happening. Does it look the same when you log into the desktop site on another device?

Chris

[H05]

Yes exactly same issue just web version. As with my other phone. Same problem.

[Christopher_G]

I know you've said that you have already spoken to our technical support team, @H05. I recommend speaking to them again so that they can raise this as a 'single user fault', which will be investigated.

Chris

[H05]

I shall try again with them and do as advised. Thank you.

[Christopher_G]

Keep us updated on what happens please, @H05 

Chris

[Louise144]

Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.

Im having the exact same error message and I am a pay monthly customer, paying £91 a month in fact, and I'm getting really annoyed with the website never working and EE never addressing the issue! instead they try and offer you a new phone/contract! NO, just get the website working properly. Im done with EE now, will go elsewhere. 

[Leanne_T]

Hi @Louise144 

I am sorry to hear you are receiving this error message. 

Does this happen as soon as you log into your My EE account online or when you select upgrade? 

Leanne.

[Louise144]

when I select an upgrade. I want to do it online, I don't want to phone anyone. 

[Leanne_T]

Thanks @Louise144 

Have you tried another web browser? 

Can you text UP to 150 and let me know the full reply?

Leanne 🙂