Unable to gift data

[Leanne_T]

Hi @GDavies1972 

This should still be available for you using the app and online, please give us another call to get this looked into in more detail. 

Leanne. 

[GDavies1972]

Is there a direct number that I can use. I have spoken in detail about this issue virtually every month since the start of the year.
Sent from my iPhone

[Christopher_G]

Just the numbers on our get in touch help page, @GDavies1972. There's a live chat facility on there too.

Hope you get sorted.

Chris

[Patcope]

Just can’t see anywhere that gives you the option

[Leanne_T]

Hi @Patcope 

Are you using the app or My EE account online to gift data? 

Are all numbers on the same pay monthly account? 

Leanne 🙂

[GDavies1972]

The numbers are on the same account and i’m trying both platforms
Sent from my iPhone

[Leanne_T]

Do you get an error message when trying to gift data or is this option not showing? @GDavies1972 

Have you reported this to our customer care team? 

Leanne 🙂

[GDavies1972]

Sorry, we're unable to show all the information you want right now. Try closing the app and coming back a bit
TRY AGAIN
Is the message that I keep getting and have reported this every month since the start of the year when it started happening
Sent from my iPhone

[James_B]

Hi @GDavies1972,

Please get in touch with Technical Support so a member of the team can check the status of your support ticket.

Thanks 🙂

James

[Carold]

Yes - I am unable to gift data - 

This has been like this for months now...I always have to phone to gift data.

When will this be resolved?