Unable to gift data
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01-06-2023 12:15 PM
Solved! See the answer below or view the solution in context.
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19-09-2023 10:50 PM
The mobile App does not have the Gift Data option anymore. This has been going on for 3 months now (this is how long I have been trying it through 150). CS always says the systems been down for last few days!! This is quite poor from EE.
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19-09-2023 11:05 PM
I have not been able to gift data since the start of the year. Getting quite annoyed. Take ages to phone to do it manually.
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20-09-2023 07:49 AM
Good Morning, @bpk and @GDavies1972
Are you able to access the My EE desktop site to gift the data?
Chris
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21-09-2023 06:33 PM
Thanks for your communication. No I am unable to do this. This method has not allowed me to gift data since the start of the year. I have also spoken to tech support every month about this without resolution.
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22-09-2023 07:46 AM
Hi @GDavies1972
Has our tech support team raised a support ticket to get this looked into?
Does the team gift the data for you when you call?
Leanne 🙂
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22-09-2023 08:14 AM
Sent from my iPhone
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22-09-2023 08:16 AM
I am sorry this is not resolved for you @GDavies1972
Please get back in touch with our customer care team to get an update on the ticket that has been raised to the support team.
Leanne.
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22-09-2023 09:54 AM
--
Sent from my Android phone with mail.com Mail. Please excuse my brevity.
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22-09-2023 10:07 AM
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22-09-2023 11:01 AM
Sent from my iPhone

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