Unable to gift data

[bpk]

The mobile App does not have the Gift Data option anymore. This has been going on for 3 months now (this is how long I have been trying it through 150). CS always says the systems been down for last few days!! This is quite poor from EE.

[GDavies1972]

I have not been able to gift data since the start of the year. Getting quite annoyed. Take ages to phone to do it manually. 

[Christopher_G]

Good Morning, @bpk and @GDavies1972

Are you able to access the My EE desktop site to gift the data?

Chris

[GDavies1972]

Thanks for your communication. No I am unable to do this. This method has not allowed me to gift data since the start of the year. I have also spoken to tech support every month about this without resolution. 

thanks. 

[Leanne_T]

Hi @GDavies1972 

Has our tech support team raised a support ticket to get this looked into? 

Does the team gift the data for you when you call? 

Leanne 🙂

[GDavies1972]

Numerous times, still no progress.
Sent from my iPhone

[Leanne_T]

I am sorry this is not resolved for you @GDavies1972 

Please get back in touch with our customer care team to get an update on the ticket that has been raised to the support team.

Leanne.

[Gf61]

Hi, I had a problem some time ago when the Web site was down/playing up, I normally gift data at the start of the month, I presume I will be able to next month.

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Sent from my Android phone with mail.com Mail. Please excuse my brevity.

[Leanne_T]

Hi @Gf61

If you have any problem when you next try and gift data please let us know. 

Leanne.

[GDavies1972]

Just attempted to data gift both ways, and couldn’t. When I spoke last month about this issue I was offered a small amount of compensation and told that the issue will resolve itself when the new version of the app is launched, or words to that effect , but was not told when this would happen
Sent from my iPhone