Notification after update

[Ian1109]

Since updating the iPhone app, it’s showing I have 1 notification and I can’t clear it? I’ve tried looking at all sections of the app to see if there’s something I’ve to action, but it’s still there and I can’t clear it. Anybody else have/had this problem?

[Christopher_G]

Welcome to the community. 🙂

Did you delete and redownload the app, @Milster?

Chris

[Milster]

Yes. It made no difference.

[Leanne_T]

Hi @Milster 

Thanks for coming back to us. 

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne.

[Milster]

Thanks. Will you notify me when this is fixed?

[Leanne_T]

Hi @Milster

The notification will no longer show once this is fixed. 

Leanne.

[Hannah7121]

I cannot find the notification I have received since downloading the update app and I cannot work out how to view others responses to the same question 

[Hannah7121]

I have the very same problem and have tried all the steps you have advised

[Leanne_T]

Hi @Hannah7121

Thanks for coming here 🙂

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne.

[Gareth43]

I’ve also had the same problem for about 2 weeks now. I’ve just turned notifications off totally for EE app as I hate having a notification I can’t get rid off. That’s not the only issue I’m facing with EE website and EE app. A lot of problems lately .

[Leanne_T]

Hi @Gareth43

What other issues you are having with your My EE account? 

Leanne.