My EE app

[Blackshadow]

My EE  App has not been working or showing my bills since July 2022 and a year this problem has not be fixed as yet so why i am still unable to view my bills or link my account 

[Katie_B]

Please keep us posted on the ticket that has be raised @Blackshadow. 

Hopefully, this is resolved soon. 

As an alternative method has paper billing been provided as an option?

Katie

[Blackshadow]

I am not even getting my paper bills either 

[Katie_B]

Are you aware if this has been set up on your account @Blackshadow?

Katie

[Chris_B]

@Blackshadow  Can you login to your online account ?   Have you tried clearing the device cache and uninstalling and reinstalling the app ? 

[Blackshadow]

Yes still not showing my bills on app or online customers services they are aware of issue but not fixed 

[Leanne_T]

Hi @Blackshadow 

Thanks for coming back to us. 

Once there is an update on the ticket our mobile guides will be in touch. 

Leanne 🙂

[Scottstoker]

I am also having this similar issue .    I have been told it is a known problem .   Tried several re-registration on the phone .  Spent over 3 hours on the phone to 150 .   I have had this line for 4 months and not been able to use the EE app.   It says no devices or services recognised for this number.   I am paying a premium for a business line but to speak to an advisor I have to go through the same process as a regular customer only to be transferred to small business team and go on hold for a second time .  I am disappointed in the service I have received & regret moving to EE .   If it is a known problem why has no progress been made in the last 4 months ? 

[Lesley_W]

Hi @Scottstoker

Welcome to our community.

I understand your frustration at being unable to get this resolved so far. The next steps would be to raise a complaint with our business team, you can see all the ways to do this here Make a Complaint | EE Business.

Lesley