My EE app

[Blackshadow]

My EE  App has not been working or showing my bills since July 2022 and a year this problem has not be fixed as yet so why i am still unable to view my bills or link my account 

[Blackshadow]

my EE app has been down for ayear (July 2022) and hasnt been fixed

[Northerner · Accepted solution]

Hi @Blackshadow 

Call EE CS on 150 and ask them to delete your online account/profile. You can then register again and hopefully this will now work.

You can also view your bills on your online EE account.

Thanks 

[Katie_B]

Good morning @Blackshadow. 

I can see you have been provided some great advice from @Northerner. 

Please keep us updated here on the community. 

Katie

[Blackshadow]

I have tried that but no join I have told by them  this is an ongoing issue 

[Blackshadow]

I have tried that but be told by the customers services it is a ongoing problem 

[Katie_B]

Thanks for keeping us updated @Blackshadow. 

Was any more information provided by our customer care team?

Could you also confirm if a ticket has been raised for this?

Speak soon, 

Katie

[Blackshadow]

I have contacted them and they told me that EE App  is having some kind of technical fault which is affecting some customers

[Blackshadow]

No they told there was no time frame to fix this and I can’t view my bills for over a year 

[Blackshadow]

Yes ticket was raised but every time I raised a ticket they closed it