My EE Website blocked

[adzcriz]

So I was in My Account and clicked banner at the bottom asking "was this page correct" and then the whole EE website blocks me ... 

I've cleared cookies and cache.

I can access it from my phone If i switch Wifi off. My Fibre is provided by BT.

Below is what I see

what I see

[Moggy56]

Hi all, well earlier I could login on PC (Edge), just tried again and....... BLOCKED. Had to use VPN to write this. I'm sure ee are on the case but blimey, surely by now with all the comments on this it should have been fixed.

[superleeds27]

Did you log out after you logged in earlier?

It was the action of me pressing the log out button that seemed to cause the issue

[Moggy56]

Hi Superleeds27, yes I logged out but I have 2 accounts (one personal and one biz). So I logged out of one then tried to log into 2nd account and was blocked. If I use VPN after, I can get back in, BUT when I log out I have to reset VPN to allow me access again, so to me (Not a very techie guy) it's the IP address that gets blocked. With the use of a VPN, as far as I know, a new IP address is given each time so that leads me to believe that's the same IP address getting blocked. This is using MS Edge but seems ok if on app on mobile.

I hope this makes sense, time for a beer now.....

[superleeds27]

Yeah that exactly what caused it for me. Was logged in, hit the log out button, did it's weird URL redirects and just spat the blocked page at me.

I'm going to try avoid logging out if I can until something is sorted!

[Leanne_T]

Morning everyone. 

Thanks for providing details on this post and by message, 

I have been advised a change has been implemented and should resolve this happening.

If the blocked message shows again please let me know. 

Leanne.

[354-]

@Leanne_T thanks!

[Moggy56]

Leanne, Seems to be working for me now thank you. Well done team

[Leanne_T]

Great news @Moggy56

Thanks for the update 🙂

Leanne.

[EMPY]

can confirm no more blocked for clicking yes here too...................

[Leanne_T]

Thanks @EMPY 

Leanne 🙂