My EE Website blocked

[adzcriz]

So I was in My Account and clicked banner at the bottom asking "was this page correct" and then the whole EE website blocks me ... 

I've cleared cookies and cache.

I can access it from my phone If i switch Wifi off. My Fibre is provided by BT.

Below is what I see

what I see

[superleeds27]

Same issue for me too actually. 

Signed up to a new SIM Only deal today. Logged into my online account, upon logging out was redirected to that page which says blocked.

If I turn WiFi off and access ee.co.uk via mobile data everything is fine.

As soon as I visit ee.co.uk on WiFi/Home fibre connection, I get the blocked message?

I believe I logged out this afternoon around 2/3pm. Can't be sure of the exact time it happened. 

What's happening!? @Leanne_T 

[Leanne_T]

Hi there @superleeds27

Thanks for coming here 🙂

I have replied to your private message this morning. 

Speak soon. 

Leanne.

[superleeds27]

Just responded.

Are there any updates at all in general? I'm assuming this is just a temporary block of the IP address?

[toniae07]

I've no idea! I was told that the team will look into it but not what had
caused the problem. Switching off WiFi and using my phone isn't really
convenient when you're running a business! Luckily it seems to have been
sorted out this morning, so all I can recommend is reporting it to EE
(Leanne was really helpful) and then waiting 24 hours...

[MozzaSec]

Mine seems sorted this morning as well. 

Looks like someone removed some IP's from the DDOS Mitigation tool. 

Now to move on to the next problem with MyEE and not been able to turn on roaming or call abroad from the UK

[Leanne_T]

Hi @MozzaSec

Thanks for coming back and letting me know this is resolved. 

If you are unable to activate roaming in your My EE, please give us a call on 150 and the team will be happy to get this sorted for you. 

Leanne. 

[superleeds27]

Still blocked for me.

Chances are you've probably just gone past that 24 hour block stage.

[superleeds27]

3pm.

Still blocked!

[MozzaSec]

Mine was closer to 96 hours before it was unblocked, probably automatically or via EE's InfoSec Team

[superleeds27]

Looks like I can get back on now.

Shame I've picked a day when the whole network has come crashing down!