My EE Website blocked

[adzcriz]

So I was in My Account and clicked banner at the bottom asking "was this page correct" and then the whole EE website blocks me ... 

I've cleared cookies and cache.

I can access it from my phone If i switch Wifi off. My Fibre is provided by BT.

Below is what I see

what I see

[Leanne_T]

Hi @354-

Thanks for coming here. 

Can you access the fast payment page, when not connected to WiFi on another device? 

Leanne. 

[354-]

@Leanne_T - Yes I can access the page itself from a EE 4g connection on a smartphone, the feedback "Yes" button works.

When trying to use the same "Yes" button to provide feedback, from a desktop (Windows, computer, Chrome(plain chrome-not add-ons etc), ) (not using Virtual Private Network or Apple devices or Apple private relay) the same screen is returned as the image in post 1 of this thread.

[Leanne_T]

Thanks @354-

Could you try again in 24 hours and let me know if this works for you? 

Thanks 🙂

Leanne.

[MozzaSec]

Im blocked as well from a VM IP Address, that worked at 11am then at 2pm didn't. 

I has nothing to do with my browser or any customers browser it is purely an EE issue.

From looking at the TCP handshakes when failing to connect - Incapsula (Imperva) is doing some A record re-direction, as part of DDOS mitigation, and is blocking legitimate data traffic, and from speaking to technical support, it seems to be affecting a lot of people... 

This is poor /cheap/nasty DDOS protection

EE need to fix this, and getyour Cyber Security Vendor - Incapsula (Imperva) in for a word about blocking legitimate traffic, as their is no rhyme or reason for this to be happening to customers.

[354-]

@Leanne_T - the 24 hours cool down has made the difference.

[Moggy56]

Morning Leanne, not sure what you mean by 'the 24 hours cool down has made the difference'. Still blocked this morning for me, again, if I use VPN I can login once, to login again I have to reset VPN.

Meant to say this is on PC.

[MozzaSec]

They haven't got a clue... 

Nor do the Social Media Team, if I am asked once more to clear the cookies and temp files... I going to go full geek, and start posting the Wireshark HEX output.. lol 

Would be good if they acknowledged they have a problem, and got their InfoSec team to fix it... 

using a VPN is not an option for all people...

[Leanne_T]

Hi @MozzaSec

I have sent you a private message for some extra details. 

@354- @Moggy56 thanks for sending me the details requested 🙂

Leanne.

[toniae07]

Leanne, I'm having exactly the same problem after clicking a response to this "was this page helpful to you" question. How exactly should I fix this, bearing in mind it has nothing to do with cookies, cache or my broadband provider?

Thanks,

Tonia

[Leanne_T]

Hi there @toniae07

Thanks for coming here 🙂

I have sent you a private message for some extra details. 

Leanne.