Community Activity

Is it a scam?

I bought a phone card, but the number is already in use by someone else. I topped up £10, and the shop & customer service said they can't refund. I feel very helpless! 

IMG_1935.jpeg
Lukjs by Explorer
  • 116 Views
  • 15 replies
  • 0 Helpful

Disgraceful service.

I have made the switch from the old broadband to the new, requiring BT to come and install a new line. That part went ok. What did not go ok was someone not cancelling the old line resulting in nearly £70 aonth being taken out of my account for sever...

Saks86 by Investigator
  • 144 Views
  • 8 replies
  • 5 Helpful

Making calls from Australia to uk

hi iam in australia and have a uk sim and i have the correct roaming pass, i got a message when i arrived saying "while you're here thanks to your roaming pass you can use your uk plan allowances" but when i try to call nothing happens no ringing sou...

Web Protect

Having problems connecting to web protect to turn it off. Keeps saying there is a problem and they are trying to fix it. 

diabhal by Explorer
  • 22 Views
  • 3 replies
  • 0 Helpful

Resolved! Device plan Bills/Payments

Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...

ClareD76 by Explorer
  • 237 Views
  • 5 replies
  • 2 Helpful

Full works package not calling or texting UK

Hello, I'm took out a full works plan yesterday before I flew to Europe today, my 5g is working but I can't make calls or texts to the UK. It says "the mobile number you have dialed is not accessible from your mobile phone"Please get back to me yo he...

Resolved! Re: Lost SIM card and request for replacement

Hello  I just want requested another sim card because my sim card is lost the number SIM card I need is  thank you    [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]