Linking your broadband device to your account in MyEE

[Endielle]

I recently got a replacement router as my old one got hacked and security patches hadnt gone through on it. I am trying on myEE app and website to "link" my broadband so I can see account info on my EE as otherwise i get zero contact from EE otherwise but my monthly dd does go out of my bank. Anyway it wont link. Keeps saying after i input all info it asks for "there is a technical error at our end" (in red font). Ive called EE multiple times about this both billings and technical. They dont know why and each time they say they will raise a request on their system for help (yet they dont seem to know who/which dept that request is going to) and they say they should get a ref no back in 30 mins but they dont get one, AND they say they will call me back when they have an answer and they NEVER call me back! The last lady in Falkirk I spoke to on friday said she would call me today (mon 18th sep) at 4pm even if she hadnt heard back from the request for help she put in, and its now 4.35pm and she hasnt called. Its shocking it really is.

[Leanne_T]

Hi @BillEE1 

Thanks for reporting this to us, our technical support team will get back in touch as soon as the ticket has an update. 

Leanne 🙂

[BillEE1]

So glad that EE looks at this site.
You will of course get feedback when the issue  is fixed, but I get the feeling it is by no means a new fault, as numerous people have reported it before me.

So I guess we have to  keep manual records of what is supposed to be a state-of-the-art  product. NOT good. 

[Leanne_T]

Thanks for coming back to me @BillEE1 

You have followed the correct steps to get this resolved as this would need to be fully investigated with the support team. 

Please let me know how you get on 🙂

Leanne.

[BillEE1]

Any tips on how to get my EE broadband details added to myEE app or website.
Many seem to have this problem. I get a message to the effect “whoops, there is a problem at our end”.  
Currently sitting with the help desk on a “ticket”, but  I am not impressed so far.

[Leanne_T]

Hi @BillEE1 

Thanks for coming back us. 

The ticket will be looked into and investigated, please let us know how it goes once you hear back from the team. 

Leanne. 

[Rubberlegs]

Hi. Any update? I'm getting "Something's gone wrong at our end, please try again later" in red whether I use the MYEE app or the website to link my home broadband account. I've tried using my phone details and my bank details to verify and get as far as entering the 6 digit code before the message appears. Customer service can't help... 

[BillEE1]

ZILCH. I try it about once a week , usually the website, but the App has exact same problem.

It has been with the “executive office” for a couple of weeks. To be fair,  they accept they can’t make it work, and have passed the problem to “technical”, on a “ticket”  (now two) . I am  only grateful that it’s not life-changing!

There are other examples on this forum, so clearly it has been happening for a while. Can anybody help?

[BillEE1]

Unless you have a better idea, I suggest we give  them chance to fix it,  and if they can’t…

I have pointed out that it may well be illegal for EE to charge us for a service and not provide access to the bill 🙄

[BillEE1]

I have the same issue. It is sitting with EE as a registered complaint.

i believe their regulator is the Communications Ombudsman.

[Leanne_T]

Thanks for reporting this to us, the team will be working on getting tis resolved for you @BillEE1

Let us know how you get on. 

Leanne.