Repair tracking

[benellli]

Hi, 

I have an issue with repair tracking website as tracking is displayed correctly but when I want to open repair report or photos attached all I can see is: 

I've seen that other people had this issue in the past, is there a way to resolve it? 

[James_B]

Hi @benellli,

Welcome to the EE Community. 🙂

Please could you try a different web browser and let me know if you see the same issue?

Thanks

James

[benellli]

Thanks for response. I tried Chrome, Edge, Safari on different devices, tried also incognito mode. Nothing works. 

[James_B]

Hi @benellli,

It could be that no reports have been added to your case yet.

Our Customer Care Team will be happy to check if you get in touch.

James

[benellli]

Document supposed to be there. What am I trying to open then? 

[James_B]

Hi @benellli,

Thanks for confirming your documents are already uploaded.

To report this technical fault, please get in touch with Technical Support who'll be able to raise a ticket for you.

James